// tutorial

How to open an exchange ticket

Everything happens in a ticket on our Discord. Here is how to create one, step by step.

6 steps · under a minute

The video is in French — every step is written out below.

The 6 steps in detail

Reminders before you send

Only with your exchanger

Only deal with the exchanger who officially claimed your ticket (the bot posts a message).

Never in DMs

Staff will never ask you to send money in private messages. Everything stays in the ticket.

You send first

Unless explicitly agreed otherwise in the ticket, you send first, then the exchanger sends the counterpart.

Double-check your details

A wrong crypto address or payment detail means lost funds. Check twice before sending.

Keep your proof

Keep screenshots of your payment until the exchange is completed.

No chargeback

A dispute or chargeback after a completed exchange means a permanent ban.

Ready to exchange?

Open a ticket in the exchange channel of our Discord.